Frequently asked questions
Clear answers grouped around setup, migration, plans, daily workflows, and data control.
Start here
What is Rentaflix?
Rentaflix is the operating system for landlords: one connected workspace to run properties, tenants, payments, maintenance, communication, documents, field capture, and automation.
Who is Rentaflix for?
Rentaflix is designed for private landlords, family businesses, and small teams managing rentals. It is especially useful when operations become hard to control with spreadsheets.
Do I need to install software?
No installation is required. Rentaflix runs fully online, so you can access your workspace from any internet-connected computer, tablet, or mobile device.
Migration from spreadsheets
Can Rentaflix replace spreadsheets and scattered tools?
Yes. Rentaflix is designed to replace disconnected spreadsheets, folders, notes, and reminders with connected workflows, searchable records, and practical automation.
Can I import existing data from Excel?
Yes. Rentaflix supports bulk import for buildings, units, tenants, and tenancies, so you can move core records faster. Many landlords still start with active records first, then complete older history step by step.
How long does setup usually take?
You can set up your first records in a short session, use bulk imports for larger existing datasets, and refine the structure over time.
Plans, limits, and teams
Can I start for free and upgrade later?
Yes. The Free plan is free forever. Most core features are already available in Free, and you can upgrade any time when you need higher limits or advanced capabilities.
Is the Free plan really free forever?
Yes. The Free plan has no expiry and gives access to most core workflows. Paid plans are there when you need higher limits or broader capabilities.
What changes when I move to a paid plan?
You keep the same workspace and workflows. Paid plans mainly increase limits (units, users, storage) and progressively unlock additional capabilities.
Can I upgrade or downgrade later?
Yes. You can move between plans based on your portfolio stage. The goal is to let you scale without reworking your daily process.
Can I work with collaborators?
Yes. Rentaflix supports collaboration and permission management so each person can access only what they need.
Can multiple people work in the same account?
Yes. Rentaflix supports collaboration with role-based permissions so each person sees only what is relevant to their responsibilities.
Daily landlord workflows
Is the tenant app included?
The tenant app is part of the paid-plan experience. It gives tenants a place for notifications, service requests, shared documents, rent details, and Pay actions that open the configured payment instructions.
Can Rentaflix help with administrative tasks?
Yes. Rentaflix is designed to automate and assist as much of the landlord routine as possible: reminders, document generation, field capture review, classification support, follow-ups, templates, and structured workflows.
Can Rentaflix help me advertise vacant units and manage applications?
Yes. Unit listing and rental application workflows help landlords prepare public listing pages, share application links, collect applicant information and documents, then keep the review process connected to the unit record.
What is Rentaflix Go?
Rentaflix Go is the native mobile app for landlords working in the field. It supports on-site work such as service requests, move-in and move-out inventories, photos, notes, bill capture, meter reading capture, offline queues, and synchronization back to the web workspace.
Does mobile capture work offline?
Offline support lets landlords capture service requests, inventories, bills, meter readings, photos, and field notes when connectivity is poor, then queue uploads and synchronize when the connection returns.
Can I manage equipment and certificates?
Yes. These workflows are grouped under utilities and compliance: meters, equipment, guarantee dates, maintenance cycles, official certificates, expiry dates, and renewal reminders linked to buildings or units.
Can I handle move-in and move-out inventories?
Yes. Structured check-in and check-out inventories help landlords document rooms, photos, meter readings, keys, signatures, and follow-up items, with mobile capture through Rentaflix Go for on-site work.
Does Rentaflix connect with Google Drive, Google Contacts, and email accounts?
Yes. Integration workflows let landlords copy selected documents and pictures to Google Drive, keep tenant and service-provider contacts available through Google Contacts, and connect existing email accounts through SMTP/IMAP for outbound and inbound communication records.
Security and data control
Is my data secure?
Rentaflix uses secure infrastructure and structured access control to protect your rental data.
How do you handle data security and access control?
We use secure infrastructure and structured access control. Permissions and workspace structure help keep operational and sensitive data controlled.
Still have questions?
Start free today or contact us if your portfolio needs a more specific setup conversation.